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Sage green9/5/2023 ![]() ![]() All return or exchange item(s) postage fees will be refunded through store credit only.Examples: “I change my mind”, “I don't like this design”, “The size doesn’t fit me”, "I wish to change to another size", “I’ve bought or clicked on the wrong product/variant”, "I want to change to another color". We will not attend to any exchanges for a different color, size, and design or any wrong purchases.Any other forms of defects after being washed will not be entertained. Goods that are detected to experience color fading or fabric shrinking only after being washed must be returned within 7 days after receiving.Exchange with new stock or any design, with the same value, is subject to stock availability and faulty confirmation from the Quality Check Department.Defected goods must be returned within 7 days after receiving.The returned products will be received by our warehouse within 7 days and will go through our Quality Check Department for examination and faulty confirmation. The new item will be processed within 7-14 working days to deliver back to the customer. Return items must be in good condition, unworn, unwashed, and in an unaltered condition with all tags attached (Please refer to the conditions below).Return and exchange are only applicable for items that are defective or damaged from our side, or mistakenly delivered.Certified Personal Shoppers/Certified Dropship/Fashion Advisors will then bring the issue to Headquarters and complaints will then be entertained by the persons in charge. For complaints on items purchased through Certified Personal Shoppers/Certified Dropship/Fashion Advisors, customers must liaise with their Certified Personal Shoppers/Certified Dropship/Fashion Advisors within 7 working days after they received the parcel.Please allow us 48 hours to respond to your complaints. Complaints made after the lapse of this period will not be entertained. Complaints must be lodged within 7 working days starting on the day the customer has received the order.We will not be responsible for items that are purchased through non-registered Certified Personal Shoppers, Certified Dropship, and Fashion Advisors. This Return and Exchange Policy is only applicable for purchases made through MINAZ Website, Certified Personal Shoppers, Certified Dropship, and Fashion Advisors.
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